These Terms and Conditions explain the rules for using our website and services. By continuing to browse or use our site or specific services mentioned below, you’re agreeing to these terms – so please take a moment to read them carefully.
Privacy Notice
St Richard’s Hospice offers free, expert care and support for adults with an illness that cannot be cured, which includes cancer and neurological, respiratory, cardiac and renal conditions. We also support patients’ loved ones and carers.
St Richard’s Hospice (Worcestershire) is a charity, registered in England and Wales (Charity Number 515668) and a Private Limited Company by guarantee, registered in England and Wales (company number 01850502), whose registered office is at Wildwood Drive.
If you have any questions regarding our privacy notice please write to:
The Data Protection Officer
St Richard’s Hospice
Wildwood Drive, Worcester
WR5 2QT
Email:
1. Definitions
In these Terms and Conditions:
a) ‘St Richard’s Hospice’ or ‘St Richard’s’ means St Richard’s Hospice Foundation, a registered charity in England and Wales (515668). Registered as a company in England and Wales (01850502). Registered address: Wildwood Drive, Worcester. WR5 2QT. It also includes St Richard’s Hospice Trading Co Ltd, a registered company in England and Wales (04805373), a wholly-owned trading subsidiary of St Richard’s with the same registered address.
b) ‘Website’ means https://strichards.org.uk/ and https://strichards.shop/ or any website under the ownership or control of St Richard’s from which a link has been created to these terms and conditions and all related domain and microsites;
c) ‘You’, ‘your’ and ‘yours’ means the person(s) accessing and viewing the Website;
d) ‘We’, ‘us’ or ‘our’ means St. Richard’s Hospice Foundation or St Richard’s Hospice Trading Company Limited;
e) ‘Material’ means all of the information, data, text, graphics, links, or computer code or other material published on, contained or available on the Website;
f) ‘Terms and Conditions’ means the terms and conditions set out below.
g) “Privacy Policy” means our Privacy Notice.
2. How we use your data
In simple terms, your personal data is used to help us effectively deliver our charitable services or to help us raise funds for those charitable services. For information about how we use patient data please see Patients and individuals supported by St Richard’s.
We have summarised below the different reasons why we do this (these are often referred to as ‘purposes’). How we use your data for these purposes will depend on the nature of our relationship with you.
The legal grounds that are most relevant to St Richard’s use of your personal information are:
- Where you have provided specific Consent.
- Where we have a Legitimate Interest to do so that has been balanced and does not adversely affect your rights.
- Where we have a Contract in place that cannot be fulfilled without processing your information.
- Where we have a Legal Obligation to use or disclose information about you; or
- We believe it is in the Public Interest to, and this interest is supported by law.
3. Reasons why we process your data
| Volunteering | To enable us to recruit volunteers. To support and train volunteers and ensure their safety. To enable us to communicate with volunteers and how they might support in other ways. |
| Marketing and fundraising | To efficiently raise the voluntary income required to enable us to provide hospice care for people in Worcestershire. To send you marketing including updates about the hospice, volunteering and various ways you can support us including fundraising, events and playing our Lottery. To contact you about your regular donations. To process your donation and send you a thank you. To manage events and fundraising activities. To ensure as many supporters as possible maximise the value of their donations through Gift Aid and to recover Gift Aid where appropriate. |
| Sponsorship | To process your donation and send you confirmation. For the recovery of Gift Aid (where you have completed a Gift Aid declaration). |
| Raffles and lotteries | If you play our Lottery which is run in partnership with Worcestershire Hospices Lottery. When you sign up to Worcestershire Hospices Lottery, you will be given the choice to share your data with the hospice you support. Your name, address and marketing preferences are shared with us securely monthly and stored on our database. Your data will be treated in line with all other supporters as detailed in this notice. If you cease your contact with Worcestershire Hospices Lottery, your data will be shared once again so we can keep our database up to date. Please click here for more information. |
| Legacies | To discuss a legacy or to manage and administer your legacy pledge. |
| Events | To process registration fees and administer events, and to communicate with you about the event and, if applicable, the fundraising you agreed to take part in. To collect and store images and videography with the purposes to promote future fundraising events. To obtain relevant information on health or medical conditions, to support the safe participation of event participants and volunteers. |
| Media and PR | Contacting you about press enquiries and case studies to help promote our work. |
| Analysis, targeting and segmentation | To better understand our supporters, customers and volunteers, to tailor messages and marketing, to find new supporters, and to ensure that we are providing the best possible service. To use public sources to add to our analysis. To better understand how our online services, like our website, are being used so we can improve our services. More information is available in the Cookies policy section. |
| Retail trading and online purchases | To fulfil orders for goods and services. |
| Enquiries and complaints | To enable us to record, consider and reply to enquiries and complaints from members of the public or service users. |
| Research | To conduct satisfaction surveys and other research to help design and improve our products, services and communications. To carry out research in relation to our supporters and services, including desk research or third party research to help identify potential high value supporters (see building profiles of supporters). |
| Photography and videography | To archive and store images and videos for historical interest, to promote income generation activities, hospice services, and volunteer or career opportunities. |
| Health and safety of staff, volunteers, service users, and visitors across our sites | To ensure your health and safety when visiting our sites, including keeping first aid records, a record of arrivals and departures, and the use of CCTV across all sites. |
4. How does the hospice protect data?
The hospice takes the security of your data seriously.
It has internal policies and controls in place to ensure that your data is not lost, accidentally destroyed, misused or disclosed, and is not accessed except by our employees in the proper performance of their duties.
Your information will be held securely within the relevant department and will only be accessed by those who have a legitimate reason for obtaining the information.
5. Detailed information relevant to you
a. Patients and individuals supported by St Richard’s
b. Supporters
We rely on the generosity of our supporters to continue to be able to provide our free services.
If you support us by, for example, making a donation, registering to fundraise, signing up for an event, buying something from our shops, or making an online order, we will collect:
- Your name
- Your contact details
- Your date of birth
- Your bank or credit card details.
Where it is appropriate we will also ask for:
- Information relating to your health (for example if you are taking part in a high-risk event)
- Why you have decided to donate to us. We will never make this question mandatory, and only want to know the answer if you are comfortable telling us
- Your Gift Aid details
- Your contact preferences.
We will use your data to:
- Provide you with the services, products or information you asked for about our charity, campaigns and projects or events or those we believe are of legitimate interest based on your previous involvement with the charity.
- Administer your donation or support your fundraising, including processing Gift Aid
- Keep a record of your relationship with us
- Ensure we know how you prefer to be contacted
- Understand how we can improve our services, products or information.
We promote our activities though a range of methods and channels, including online and social media platforms. We use personal information to thank you for supporting us and to provide you with further communications about our activities according to your preferences and interests.
Building profiles of supporters and targeting communications
We undertake in-house research and may engage third-party organisations, such as Factory or Prospecting for Gold, to help us identify people who could support us with significant gifts. We use existing information you have given us from our database and combine this with information from publicly available, third party sources such as the electoral register, land records, ‘rich lists’, Who’s Who, listed Directorships or typical earnings in a given area. We only use reputable sources, where someone would expect their information may be read by the public.
This ensures we can better understand your interests and preferences so that we can contact you with the most relevant communications, and to provide an improved experience for our supporters. Profiling also allows us to target our resources effectively, helping us to identify potential high value supporters and to make appropriate requests for support. It enables us to raise more funds, sooner, and more cost-effectively, than we otherwise would.
You’re free at any time to opt out of this data processing by
- contacting us via telephone on 01905 958262
- sending us an email with your details to
- writing to us at: IG Admin Department, St Richard’s Hospice Foundation, Wildwood Drive, Worcester, WR5 2QT
Direct Marketing
Our fundraising and communications team may contact you via direct mail, text message or email, under the grounds of legitimate interests, compliant with the UK General Data Protection Regulation (UK GDPR), Data Protection Act 2018, Data Use and Access Act 2025 and the Privacy and Electronic Communications Regulations 2003. This is to let you know about our services and developments and to ask for donations or other support, unless you have opted out of these communications. Our forms have clear marketing preference questions and we include information on how to opt out when we send you marketing. We do not sell or share personal details to third parties for the purposes of marketing.
You can change how you are being contacted at any time by:
- contacting us via telephone on 01905 958262
- sending us an email with your details to
- writing to us at: IG Admin Department, St Richard’s Hospice Foundation, Wildwood Drive, Worcester, WR5 2QT
Our Fundraising Promise
The Fundraising Preference Service (FPS) is a website-based service that can help members of the public control the communications they receive from charities. By entering your details on the Fundraising Preference Service website, or by calling the helpline on 0300 3033 517, you can choose to stop email, telephone calls, addressed post and/or text messages directed to you personally from a selected charity or charities.
c. Job applicants
As part of the recruitment process, the hospice collects and processes personal data relating to job applicants. This allows us to manage the recruitment process and assess candidates’ suitability for employment. In some cases, we need to process the data to ensure compliance with legal obligations. For example, it is a legal requirement to check a successful applicant’s eligibility to work in the United Kingdom before employment starts.
During the application process
All of the information you provide on the application form will only be used for the purpose of progressing your application and assessing your suitability for the role you have applied for.
At interview stage
If you are shortlisted for interview, we will ask you for additional information to check your eligibility to work in the United Kingdom, your qualifications and registration with the relevant professional body (if applicable). We will also ask you for information about your health to establish if we need to make reasonable adjustments to the recruitment process.
If we make you an offer of employment
If you accept an offer of employment, we will contact your referees, using the details provided by you in your application.
Prior to entering into a contract with you, we will also ask you for the following:
- completion of a health questionnaire – to ensure that appropriate immunisations are in place
- completion of a Disclosure and Barring Service check at the level appropriate to your role (if applicable) – to obtain criminal records checks
- bank details – to process salary payments
- emergency contact details – so we know who to contact should you have an emergency at work
- details of your driving licence and insurance (if applicable) to ensure that you are legally entitled to drive for business use
We will process special categories of data, such as information about your ethnic origin, sexual orientation, health or religion or belief, this is for equal opportunities monitoring purposes only.
Who has access to data?
Your information will be shared internally with line managers and the People Services team for the purpose of recruitment and selection. We will not share your data with third parties, unless your application for employment is successful and we make you an offer of employment. The organisation will then share your data with former employers to obtain references for you, employment background check providers to obtain necessary background checks and the Disclosure and Barring Service to obtain necessary criminal records checks.
How long does the hospice keep data?
If your application for employment is unsuccessful, the organisation will hold your data on file for 6 months after the end of the recruitment process, in line with the Chartered Institute of Personnel and Development (CIPD) recommendations. After 6 months, your data will be deleted.
If your application for employment is successful, personal data gathered during the recruitment process will be transferred to your personnel file and retained during your employment. 6 years after you leave our employment your personnel files will be destroyed and we will keep a summary sheet detailing dates of your employment only.
What if you do not provide personal data? There is no statutory requirement for you to provide data to us but if you do not provide sufficient data for us to access your suitability for employment and then to conduct an employment relationship with you, then we will be unable to process your application.
d. Volunteers
As part of the volunteer application process, the hospice collects and processes personal data. This allows us to manage the recruitment process and assess applicants’ suitability for the role applied for.
During the application process
All of the information you provide on the application form will only be used for the purpose of progressing your application and assessing your suitability for the role you have applied for.
On acceptance of a volunteering opportunity?
If you accept a volunteering opportunity, we will contact your referees, using the details provided by you in your application.
Prior to commencement of volunteering we may also ask you to complete a Disclosure and Barring Service check at the level appropriate to your role (if applicable) – to obtain criminal records checks.
We will also ask for emergency contact details – so we know who to contact should you have an emergency during the course of volunteering.
If you are driving during the course of volunteering, we will ask for details of your driving licence and insurance to ensure that you are legally entitled to drive and for this purpose.
If you are undertaking certain categories of volunteering (for example, complementary therapies or counselling) we will ask for details of your qualifications and registration with the appropriate professional body.
Who has access to data?
The information provided by you will be used for the purposes of administering your volunteering placement. It may be shared with line managers/volunteer co-ordinators for the purpose of contacting you to arrange volunteering activities.
How long does the hospice keep data?
If your application for volunteering is unsuccessful, the organisation will hold your data on file for 6 months after the end of the recruitment process. After 6 months, your data will be deleted or destroyed.
If your application for volunteering is successful, personal data gathered during the recruitment process will be retained for the duration of your volunteer placement and 6 years thereafter electronically.
What if you do not provide personal data?
There is no statutory requirement for you to provide data to us but if you do not provide sufficient data for us to access your suitability to volunteer for the hospice, then it will not be possible to process your application.
e. Learning hub and room bookings
Course attendees:
The details of course attendees who are not employees of St Richard’s will be added to a secure database. Only minimum information to allow communication about the course, invoicing and certification will be kept (i.e. name, title, address, email, course attended, invoices sent, record of payment and receipts). A record of the person’s attendance at the training will be kept for 6 years, after which it will be removed from the record.
Work Experience/Students:
Those students attending the hospice for the purpose of work experience will complete a form which will include contact details and the contact number of a next of kin, this information will be kept for the duration of the student’s placement. The information about next of kin will be destroyed after the placement has completed and not added to the electronic files. Information that the student attended will be kept on a secure database for a period of 6 years.
Room Bookings:
Booking forms for rooms are saved, complete with contact details and store these electronically in secure files on our internal network drives. These contact details are included on weekly booking programme which is shared with other members of the hospice. We also keep records of bookings and contact details on our electronic calendar system and keep records of invoices issued on the internal drive, in electronic format. We destroy these records once payments have been secured and our accounts have been audited.
Mailing list: We will maintain a mailing list on the secure hospice database. People will only be added to the Learning mailing list if they opt in to receiving information about Courses and Conferences when they make contact with us. Course attendees will be asked if they want future information before being added to the mailing list. We will send all attendees communication specifically regarding the course applied for (joining instructions, evaluation surveys, certificates of attendance, course materials etc.).
f. Employees
Employees please contact the People Services Team.
6. Looking after your data
St Richard’s will not exchange or sell your personal information to another organisation for their own marketing purposes.
We will share your data with our contracted suppliers, and external service providers, such as our:
- Email service providers
- Fulfilment houses
- Marketing and fundraising agencies
- Our Lottery partners, Worcestershire Hospices Lottery
We do not allow other third parties to have access to your personal data unless we are required to share your data with them by law or we are ordered to do so by a Court.
St Richard’s operations are based in the UK and we endeavour to store all our data in the UK or within the European Economic Area (EEA).
Some organisations which provide services to us may transfer personal data outside the EEA for processing purposes. We will take steps to ensure your data is protected. This includes, ensuring that appropriate safeguards in relation to international transfers of data are included in contracts, and conducting Data Protection Impact Assessments on the processing activity.
7. How long do we keep your data?
We will retain personal information for different periods of time depending on your relationship with St Richard’s and in line with our Information Governance Policy retention schedule, relevant laws and best practice recommendations.
For example, if you donate to us, we will keep your financial information for at least seven years after your last interaction with us. When we no longer need to retain your information, we will ensure it is securely deleted. If you would like more information on our Retention Schedules, please contact us.
8. Your data protection rights
| Right to be informed | You have the right to be told how your personal information will be used. This notice, and shorter summary statements used on our communications, are intended to be a clear and transparent description of how your data may be used. |
| Right of access | You can ask what information we hold on you and request a copy of that information. |
| Right to erasure | You have the right to be forgotten (i.e., to have your personal data deleted). In some instances, a legal basis will override the right to erasure. |
| Right of rectification | If you believe our records are inaccurate you have the right to ask for those records concerning you to be updated. |
| Right to restrict processing | In certain situations, you have the right to ask for processing of your personal data to be restricted because there is some disagreement about its accuracy or legitimate usage. |
| Right to data portability | You can ask us to send a copy of your information to another organisation where processing is based on your consent. You can make a request and this data can be exported from our systems in a machine-readable format where this is technically possible. |
| Right to object | You have a right to stop the processing of your personal data for direct marketing purposes, as well as the right to object to other processing activities. |
| Right to object to automated decisions | You have the right to object to your personal data being used in a computerised model or algorithm to make decisions that have a legal or similarly significant effect on you. |
We are obliged to comply with these rights within one month unless there are some complex issues. We will tell you if the extended timescale applies to your request.
Generally, there are no charges for exercising (requesting) these rights. The exception is when you ask for further copies of your personal data that we have already provided to you. We will tell you if this applies. You can contact us if you want to exercise any of these rights.
When St Richard’s is using your personal information on the basis of your consent, you have the right to withdraw that consent at any time.
9. Updates to the privacy notice
We will review this policy on an annual basis, or when legislation changes. Please do take time to read the notice from time to time.
10. What to do if you are not happy
In the first instance, please talk to us directly so we can help resolve any problem or query. You can reach our team on:
Phone: 01905 763963
Post: St Richard’s Hospice Foundation, Wildwood Drive, Worcester, WR5 2QT
If you have a concern about the way we handle your personal data or you have a complaint about how we collected the data or are using it now, you should contact our Data Protection Officer who will investigate the matter. We have up to 30 days in which to acknowledge your complaint however, we aim to do this sooner. If we can complete the investigation within 30 days, we will provide a combined acknowledgment and outcome to you. We will keep you informed of progress of our investigation if it is taking us some time to reach our conclusion.
If you are not satisfied with the outcome in our response, you have a right to raise a complaint with the Information Commissioner’s Office Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, Telephone 0303 123 1113 (local rate) or by completing their online form at https://ico.org.uk/make-a-complaint/personal-information-complaint/
Date: May 2026
Website Terms and Conditions
The Website is owned and operated by or on behalf of St Richard’s Hospice. Access to and use of this Website is provided by St Richard’s Hospice and subject to the following Terms and Conditions and our Privacy Policy.
1. Definitions
In these Terms and Conditions:
a) ‘St Richard’s Hospice’ or ‘St Richard’s’ means St Richard’s Hospice Foundation, a registered charity in England and Wales (515668). Registered as a company in England and Wales (01850502). Registered address: Wildwood Drive, Worcester. WR5 2QT. It also includes St Richard’s Hospice Trading Co Ltd, a registered company in England and Wales (04805373), a wholly owned trading subsidiary of St Richard’s with the same registered address.
b) ‘Website’ means https://strichards.org.uk/ and https://strichards.shop/ or any website under the ownership or control of St Richard’s from which a link has been created to these terms and conditions and all related domain and microsites;
c) ‘You’, ‘your’ and ‘yours’ means the person(s) accessing and viewing the Website;
d) ‘We’, ‘us’ or ‘our’ means St Richard’s Hospice Foundation or St Richard’s Hospice Trading Company Limited;
e) ‘Material’ means all of the information, data, text, graphics, links, or computer code or other material published on, contained or available on the Website;
f) ‘Terms and Conditions’ means the terms and conditions set out below.
g) “Privacy Policy” means our Privacy Notice.
2. General
a) Your use of this Website constitutes acceptance of these Terms and Conditions and the Privacy Policy as at the date of your first use of this Website and you agree to be bound by them. If these Terms and Conditions are not accepted in full then you must not use this Website.
b) St Richard’s reserves the right to change these Terms and Conditions at any time by posting changes online. Please check back regularly as your continued use of this Website after changes are posted constitutes your acceptance of the modified Terms and Conditions.
c) In some cases additional Terms and Conditions, rules or specific terms of use may also apply in addition to these Terms and Conditions such as when you make a purchase through our online shop or take part in our raffle, and we will make these available to you or include them on the relevant Website page. They will take priority in the event of a conflict with these Terms and Conditions.
3. About our website
a) Access to this Website is permitted on a temporary basis and we reserve the right to withdraw or amend this Website and any Material, products or services on this Website at any time or for any period. We do not guarantee that this Website or any content on it will always be available or uninterrupted as access can be temporarily suspended and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.
b) The content on this Website is provided for general information purposes only. It is not intended to amount to advice on which you should rely for professional advice, medical diagnosis or treatment or to replace consultation with a qualified medical practitioner. Before making any decisions based on the content of this Website you are strongly advised to obtain professional or specialist advice tailored to your situation. Although we make reasonable efforts to update the information on our Website, we make no representations, warranties or guarantees, whether express or implied, that the content on our Website is accurate, complete or up-to-date.
4. Outbound Links to Third Party Websites
a) Where we provide hypertext, photograph, button or video links to other websites, we do so for information purposes only. We are not responsible for the content of any other websites or pages linking inbound or outbound from our Website. Where we have not verified the content of any such websites and links to other websites, do not imply any endorsement of the material on those Websites.
b) If you choose to click on and follow links to other websites, you do so at your own risk. It is your responsibility to take all protective measures to guard against viruses or other destructive elements.
c) If you would like to request a link from our Website to your website, please send an email to .
5. Our brand
6. Users
The Website is intended for persons accessing it from within the United Kingdom. St Richard’s cannot guarantee that the Website or the information it contains complies with or is appropriate for use in other countries.
7. Use of our website and copyright
a) You agree to use this Website only for lawful purposes and in a manner, which does not infringe the rights of, or restrict, or inhibit the use and enjoyment of the Website by, any third party. Such restriction includes, without limitation, conduct which may harass, defame or cause distress to any person and the transmission of obscene or offensive material within this Website.
b) You must not misuse our Website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Website, the server on which our Website is stored or any server, computer or database connected to our Website. You must not attack our Website via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Website will cease immediately.
c) You are also responsible for ensuring that all persons who access the Website through your internet connection are aware of these Terms and Conditions and that they comply with them. This includes any children, young people or dependants for whom you are responsible.
d) You may access, view, download and print copies of Material contained without the non-password protected areas of the Website as long as you comply with the Terms and Conditions and:
i. You use the Material for informational purposes and for your non-commercial personal use only.
ii. All copyright, trade mark and other proprietary notices are kept on all the Material.
iii. You do not modify, reproduce, display, distribute the Material you have printed off or downloaded or perform the Material for any public use without prior written consent and authorisation from St Richard’s.
8. Your personal information
a) By using our Website or any of our services, or providing us with any personal data, you agree to your personal data being used and disclosed in the manner set out in our Privacy Notice.
9. Donations and payments
a) Although St Richard’s seeks to protect online payment details in accordance with the Payment Card Industry Data Security Standard, the security of such information transmitted via the Internet cannot be guaranteed. As such any data transferred is at your own risk.
b) If you use a payment card on our Website, you must be the authorised user of the card and have permission and funds to make the relevant payment or donation.
c) If you have made a donation of money in error please call the Fundraising Department (Monday – Friday, 9am-5pm) on 01905 958262 or email and they will be happy to discuss your refund with you. Please note we will not be able to return donated items.
d) We may provide the ability for you to arrange the collection of certain items that you want to donate. You must ensure that you read and comply with the rules and terms of use for this service, and that the items you want us to collect meet our requirements and that you have full permission to donate the items. We will own any items that we collect from the moment we collect them. This is not a commercial service, and although we will try to arrange for someone to collect your items on the agreed date we may not always be able to do so. We cannot accept any liability if we do not collect some or all of your items for any reason. We reserve the right at any time to cancel the collection or refuse to accept any items for any reason.
10. Our products and services
a) Any purchases from our Website (including our online shop) will be subject to our Sales Terms and Conditions.
b) Sometimes we may offer free products, services or events through our Website, for example online games or activities, information packs, and local collections. Because these are free of charge, they are all provided at our discretion, on an “as is” basis, and we cannot accept any liability for any loss or damage if we are unable to provide those items, or if they do not conform to any stated specifications. To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to such items, whether express or implied.
c) Some products, services or events will have their own rules or specific terms of use which will apply and which you must comply with.
11. Our liability
a) Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury arising from negligence (as such term is defined by the Unfair Contract Terms Act 1977) or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded by law.
b) To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our Website or any content on it, whether express or implied.
c) We will not be liable for any loss or damage that may result to you or a third party including without any limitation any loss of income, profits, goodwill, data, contracts, use of money or loss or damages arising from or connected any way to business interruption, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
i. Your use of, inability to use or the results of use of the Website, any websites linked to the Website or any Material on such websites; or
ii. Your use of or reliance on any content or information displayed on our Website; or
iii. the provision of, or our failure to provide, any products, services or events ordered or made available through our Website (unless stated otherwise in any relevant additional terms and conditions).
d) Please note that our Website is only intended to be for domestic and private use, and we will have no liability for any loss of profit, loss of business, business interruption, loss of business opportunity, goodwill or reputation or any indirect or consequential losses or damage.
e) St Richard’s does not accept any liability for any amount or kind of loss or damage including without limitation any loss or damage due to viruses or any other technologically harmful material that may infect your computer equipment, software, programs, data, or other proprietary material on account of your access to, use of, or browsing the Website or your downloading of any Material from the Website or any websites linked to the Website; or
Please note that our liability in relation to purchased goods will be set out in our Sales Terms and Conditions.
12. Force Majeure
a) In no event shall St Richard’s be in breach or responsible of its obligations under these Terms and Conditions, nor liable to any user of the Website or third party for any loss, damage, failure or delay in the performance of its obligations hereunder arising out of or caused by, directly or indirectly, forces beyond its reasonable control, including, without limitation, strikes, work stoppages, accidents, acts of war or terrorism, civil or military disturbances, nuclear or natural catastrophes or acts of God, trade dispute, pandemic, epidemic, act or omission of government or regulatory bodies and interruptions, loss or malfunctions of utilities, communications or computer (software and hardware) services;
b) St Richard’s will use reasonable efforts which are consistent with accepted practices in the charity sector and industry to resume performance as soon as practicable under the circumstances.
13. Fundraising Regulator
a) St Richard’s proudly works with the Fundraising Regulator. This is because we are committed to promote and encouraging a continuous high standard of fundraising and strive to always work in a way that is transparent, efficient and respectful. We are dedicated to raising funds in the most cost-effective ways in order to support and expand our care to all patients and families.
b) By being part of the Fundraising Regulator, we agree to fundraise in accordance with the Fundraising Promise and Code of Fundraising Practice as well as include the Fundraising Badge on fundraising materials unless it is impractical to do so.
c) Find out more by visiting https://www.fundraisingregulator.org.uk/
Cookies policy
1. What are cookies?
Cookies are small text files that are placed on your computer’s hard drive by websites that you visit.
They save and retrieve pieces of information about your visit to the website, for example: how you entered the site, how you navigated through the site, and the information and documentation which was of interest to you.
This means when you revisit a website, it can give you tailored options based on the information it has stored about you on your last visit.
2. Use of cookies by St Richard’s Hospice
We use cookies to:
- enable the basic features of our websites (necessary cookies)
- enable our websites to perform various functions (functional cookies)
- understand how users interact with our websites (analytics cookies)
- understand how our websites perform to deliver a better user experience (performance)
- gather information to use in creating advertising tailored to your interests (advertisement cookies)
- Some cookies have not yet been categorised, as they are still being analysed. The table in the next tab sets out the cookies we use on our websites and why.
3. Cookies used on www.strichards.org.uk
Listed below are all the cookies which can appear on this site at any given time.
Necessary
Necessary cookies are required to enable the basic features of this site, such as providing secure log-in or adjusting your consent preferences. These cookies do not store any personally identifiable data.
| Category | Cookie ID | Domain | Duration | Description |
| Necessary | HIS | google.com | Never expires | Set by Google reCAPTCHA service to identify bots to protect the website against malicious spam attacks. |
| Necessary | cookielawinfo-checkbox-necessary | st-richards.org.uk | 1 year | Records user’s consent for ‘Necessary’ cookies. |
| Necessary | cookielawinfo-checkbox-performance | st-richards.org.uk | 1 year | Records user’s consent for ‘Performance’ cookies. |
| Necessary | cookielawinfo-checkbox-functional | st-richards.org.uk | 1 year | Records user’s consent for ‘Functional’ cookies. |
| Necessary | cookielawinfo-checkbox-analytics | st-richards.org.uk | 1 year | Records user’s consent for ‘Analytics’ cookies. |
| Necessary | cookielawinfo-checkbox-advertisement | st-richards.org.uk | 1 year | Records user’s consent for ‘Advertisement’ cookies. |
| Necessary | viewed_cookie_policy | st-richards.org.uk | 1 year | Set to record if the user has consented/not to the use of cookies. |
| Necessary | wtUmlH6h6ppzN9p | st-richards.org.uk | Session | Records user’s interaction with images on a WordPress site. |
| Necessary | NID | google.com | Session | Set by Google reCAPTCHA service to identify bots to protect against spam attacks. |
| Necessary | VISITOR_INFO1_LIVE | youtube.com | 6 months | Used by YouTube to set a measure of bandwidth. |
| Necessary | PREF | youtube.com | 8 months | Registers a unique ID for users who use current state for this current domain. |
| Necessary | 1P_JAR | google.com | 1 month | Set by Google reCAPTCHA service to identify bots to protect against malicious spam attacks. |
| Necessary | SID | google.com | Session | Set by Google reCAPTCHA service to identify bots to protect against malicious spam attacks. |
| Necessary | HSID | google.com | Session | Set by Google reCAPTCHA service to identify bots to protect against malicious spam attacks. |
| Necessary | SSIN | google.com | 2 hours | Used for fraud protection purposes, identifies the device used to access the website. |
| Necessary | __cf_bm | cloudflare.com | 1 hour | Used by Cloudflare to support Cloudflare Bot Management. |
| Necessary | wp-settings-1 | st-richards.org.uk | 1 year | Used to get a unique session identifier to recognise user sessions. |
| Necessary | wp-settings-time-1 | st-richards.org.uk | 1 year | Used to get a unique session identifier for a single session. |
| Necessary | AWSELB | tickettailor.com | 7 days 1 minute | Used by AWS load balancer to set the cookie for load balancing. |
| Necessary | AWSELBCORS | tickettailor.com | Session | Used by AWS load balancer for session management. |
Functional
Functional cookies help perform certain functionalities like sharing the content of the website on social media platforms, collecting feedback, and other third-party features.
| Category | Cookie ID | Domain | Duration | Description |
| Functional | VISITOR_INFO1_LIVE | youtube.com | 6 months | Used by YouTube to set measure of bandwidth. |
| Functional | YSC | youtube.com | Session | Stores user preferences and information about the interface of the embedded YouTube video player. |
| Functional | yt-remote-connected-devices | youtube.com | Never Expires | Stores user preferences using embedded YouTube videos. |
| Functional | YEC | youtube.com | Never Expires | Used to store the last search result entry key for improving user experience. |
| Functional | yt-remote-device-id | youtube.com | Never Expires | Stores the user’s video preferences using embedded YouTube videos. |
| Functional | yt-remote-session-name | youtube.com | Session | Stores the user’s video player preferences using embedded YouTube video. |
| Functional | yt-remote-fast-check-period | youtube.com | Session | Stores the user’s video player preferences for embedded YouTube videos. |
| Functional | yt-remote-session-app | youtube.com | Session | Stores user preferences for the embedded YouTube video player interface. |
| Functional | yt-remote-session-app-cookie | youtube.com | Session | Stores user preferences for the embedded YouTube video player interface. |
Analytics
Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics such as the number of visitors, bounce rate, traffic source and so on.
| Category | Cookie ID | Domain | Duration | Description |
| Analytics | _ga | .st-richards.org.uk | 1 year 1 month 4 days | Used by Google Analytics to calculate visitor, session, and campaign data and track site usage. (Anonymized) |
| Analytics | _gid | .st-richards.org.uk | 1 day | Used by Google Analytics to store information on how visitors use a website and create an analytics report. |
| Analytics | _ga_* | .st-richards.org.uk | 1 year 1 month 4 days | Used by Google Analytics to store and count page views. |
| Analytics | YSC | youtube.com | Session | Used by YouTube to set and track the views of embedded videos on YouTube pages. |
Performance
Performance cookies are used to understand and analyse the key performance indexes of the website which helps in delivering a better user experience for the visitors.
| Category | Cookie ID | Domain | Duration | Description |
| Performance | _gat | .st-richards.org.uk | 1 minute | Used by Google Universal Analytics to limit data collection on high-traffic sites (restrain request rate). |
| Performance | AWSELB | tickettailor.com | 7 days 1 minute | AWS application load balancer cookie set to map the session to the target server. |
Advertisement
Advertisement cookies are used to provide visitors with customised advertisements based on the pages you visited previously and to analyse the effectiveness of the ad campaigns.
| Category | Cookie ID | Domain | Duration | Description |
| Advertisement | yt.innerTube.userID | youtube.com | Never Expires | Registers a unique ID to store data on what videos from YouTube the user has seen. |
| Advertisement | yt.innerTube.requests | youtube.com | Never Expires | Registers a unique ID to store data on what videos from YouTube the user has seen. |
| Advertisement | NID | google.com | 6 months | Sets the cookie for advertising purposes, to limit ad exposure, mute unwanted ads, and measure ad effectiveness. |
| Advertisement | lssuu | Issuu.com | 6 months | Sets this cookie to recognise the user’s device and what Issuu documents have been read. |
Uncategorised
Other uncategorised cookies are those that are being analysed and have not been classified into a category as yet.
| Category | Cookie ID | Domain | Duration | Description |
| Uncategorised | __Secure-YMG | youtube.com | 6 months | Description is currently not available. |
| Uncategorised | __Secure-ROLLOUT_TOKEN | youtube.com | 6 months | Description is currently not available. |
| Uncategorised | __Secure-YEC | youtube.com | Session | Description is currently not available. |
| Uncategorised | test_at | api.hcaptcha.com | 1 month | Description is currently not available. |
4. Cookies used on strichards.shop
Listed below are all the cookies which can appear on this site at any given time.
| Category | Cookie ID | Domain | Duration | Description |
| Necessary | wtUmlH6h6ppzN9p | st-richards.shop | Session | WordPress sets this cookie when a user interacts with emojis on a WordPress site. It helps determine if the user’s browser can display emojis properly. |
| Necessary | __stripe_mid | _stripe.com | 1 year 1 month 4 days | Stripe sets this cookie for fraud prevention purposes. It identifies the device used to access the website. |
| Necessary | _wp_session | st-richards.shop | 1 year | Stripe sets this cookie to set a unique session identifier to recognize users across sessions. |
| Necessary | _wp_session_* | st-richards.shop | 1 hour | Stripe sets this cookie to set a unique session identifier for a single session. |
| Necessary | woocommerce_items_in_cart | st-richards.shop | Session | WooCommerce sets this cookie to record if there are any items in the shopping cart. |
| Necessary | woocommerce_cart_hash | st-richards.shop | Session | WooCommerce sets this cookie to determine when cart contents/data changes. |
| Necessary | wp_woocommerce_session_* | st-richards.shop | 2 days | WooCommerce sets a unique code for each customer to find their cart data in the database. |
| Category | Cookie ID | Domain | Duration | Description |
| Analytics | sbjs_session | st-richards.shop | 1 hour | Sourcebuster sets this cookie to identify the source of a visit and stores user action information to enhance the visitor experience. |
| Analytics | sbjs_current_add | st-richards.shop | Session | Sourcebuster sets this cookie to identify the source of a visit and stores user action information to enhance the visitor experience. |
| Analytics | sbjs_first_add | st-richards.shop | Session | Sourcebuster sets this cookie to identify the source of a visit and stores user action information to enhance the visitor experience. |
| Analytics | sbjs_current | st-richards.shop | Session | Sourcebuster sets this cookie to identify the source of a visit and stores user action information to enhance the visitor experience. |
| Analytics | sbjs_first | st-richards.shop | Session | Sourcebuster sets this cookie to identify the source of a visit and stores user action information to enhance the visitor experience. |
| Analytics | sbjs_referer | st-richards.shop | Session | Sourcebuster sets this cookie to identify the source of a visit and stores user action information to enhance the visitor experience. |
| Analytics | sbjs_udata | st-richards.shop | Session | Sourcebuster sets this cookie to identify the source of a visit and stores user action information to enhance the visitor experience. |
5. Embedded content from other websites
There may be embedded content, such as videos, images and articles, on our website from other sites. This content behaves in the same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content. This may include tracing your interaction with the embedded content if you have an account and are logged in to that website.
6. How do I change my cookies settings?
We respect your right to choose how cookies are used.
You can opt in and out to functional, analytics, performance, advertisement, and uncategorised cookies at any time by clicking the cookie icon in the bottom left-hand corner of your screen.
Select which cookies you consent to by using the slider buttons and click ‘save my preferences’. Or click ‘accept all’ or ‘reject all’.
You may need to refresh your page for settings to take effect.
Alternatively, most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set, visit www.aboutcookies.org or www.allaboutcookies.org.
Find out how to manage cookies on popular browsers:
To find information relating to other browsers, visit the browser developer’s website.
To opt out of being tracked by Google Analytics across all websites, visit https://tools.google.com/dlpage/gaoptout
Google’s privacy policy is available at: www.google.com/privacypolicy.html
Date: November 2025
Website Sales Terms and Conditions
This website is operated by St Richard’s Hospice Foundation (Registered Charity Number 515668) in England and Wales, which trades only to raise funds for St Richard’s Hospice.
Please read the following policies carefully before using the website.
The Sales Terms and Conditions below should be read together with our Website Terms and Conditions, Privacy Notice and Cookies Policy. These apply to the use of this website and by accessing this website and/or placing an order, you agree to be bound by these Sales Terms and Conditions so please read them carefully. If you do not agree to be bound by these Sales Terms and Conditions you must not use or access this website or buy any products from us.
Please note that we reserve the right to amend these Sale Terms from time to time. Each time you wish to order Products, please check these Sale Terms to ensure you understand the terms which apply at that time.
If you have any questions about these terms, please contact us to discuss your query before placing an order. You can contact us by email –
1. Definitions
In these Terms and Conditions:
a) ‘St Richard’s Hospice’ or ‘St Richard’s’ means St Richard’s Hospice Foundation, a registered charity in England and Wales (515668). Registered as a company in England and Wales (01850502). Registered address: Wildwood Drive, Worcester. WR5 2QT. It also includes St Richard’s Hospice Trading Co Ltd, a registered company in England and Wales (04805373), a wholly owned trading subsidiary of SRH with the same registered address.
b) ‘Website’ means https://strichards.org.uk/ and https://strichards.shop/ or any website under the ownership or control of St Richard’s from which a link has been created to these terms and conditions and all related domain and microsites;
c) ‘Products’ means items listed for sale on our websites.
d) ‘Children’ means persons under the age of 18 years.
e) ‘You’, ‘your’ and ‘yours’ means the person(s) accessing and viewing the Website;
f) ‘We’, ‘us’ or ‘our’ means St Richard’s Hospice Foundation or St Richard’s Hospice Trading Company Limited;
g) ‘Material’ means all of the information, data, text, graphics, links, or computer code or other material published on, contained or available on the Website;
h) ‘Terms and Conditions’ means the terms and conditions set out below.
i) “Privacy Policy” means our privacy notice.
2. Our products
a) We always try to ensure that all items displayed on our Website are in stock and available to order. However, where items are temporarily unavailable or out of stock for any reason, we will try our best to indicate this on the Website.
b) We always try to ensure that Images of our Products on the Website match the physical colours of the Products accurately, however we cannot guarantee that this will always be the case. Sometimes there may be slight differences in size, design and colour. We cannot guarantee that your computer, tablet or phone will display the colours accurately to reflect the colours of the physical Products.
c) We sell and make available a range of Products on our Website, including Products for Children. However, to order Products from our Website, you must be at least 18 years old or under the supervision of a parent or legal guardian to do so.
d) We take all responsible care and duty to ensure that details, descriptions and prices of our Products that appear on our Website are correct at the time they were entered into our system. We reserve the right to refuse orders where the information on the Products has been mis-published.
e) We may withdraw Products from sale or supply on our Website in the event that we run out of stock or for any other reason. We may do this at any time and without notice.
f) Please note that these Sale Terms and Conditions are for our online product sales only. They do not apply to our eBay shop, online shop or our physical stores as their Terms and Conditions are different.
3. Placing an order
Our shop will guide you through the steps you need to take in order to place an order with us. Please take your time to read and check your order at each page of the order process to ensure the information is correct before submitting to us.
Your online order is only accepted by us (and a contract formed) when we send you an email notifying you that your Product(s) have been dispatched. Any Product(s) on the same order which are not referenced in our dispatch e-mail do not form part of that contract.
If we cannot supply you with some or all of the items you have requested for any reason, we will contact you and explain your options. If we cannot supply you with the product or service you ordered, we will inform you of this by email and where payment has already been taken, we will refund you. We may not be able to accept your order as a result of one of the following:
- the product you ordered being out of stock;
- we are unable to obtain authorisation for your payment;
- we have identified a pricing or product description error;
- you have asked us to deliver your order to a location outside mainland UK to which we do not offer delivery; or
- you have attempted to use a voucher or special offer more times that is permitted, or in a fraudulent way.
If you wish to change your order at any time, please let us know as soon as possible. We will try our best to accommodate your request, but this may not always be possible. If we can’t make the change you require, or we have already sent your item(s) to you, you may consider cancelling your order.
4. Pricing and payment for products on sale
All prices on our website are in pounds sterling and inclusive of VAT. All applicable charges are also displayed with each item and payment for the Product(s) and all applicable delivery charges are in advance.
We may change the price of items at any time, but the price you will be asked to pay is the price displayed on the Website at the time when you place your order.
For orders placed through our website, we accept VISA Debit/Credit, Mastercard and PayPal. All card payments are subject to authorisation by your card issuer.
If we do not receive your payment and you have already received the Product(s) ordered from us, you must pay for these Product(s) in full or return these Product(s). Product(s) must be in the same condition that you received them in and returned at your own expense.
You will own the Product(s) you have ordered once we have received payment in full, however we will remain responsible for it until we have delivered it to the address you provided when placing your order.
5. Delivery
We deliver to mainland UK.
We shall not be responsible to you for any disruptions or delays in the delivery of Product(s) that are caused by events outs of our control. We will contact you as soon as possible to make you aware of any such events and we will try our best to minimise the effects of any delay.
6. Damaged/Faulty/Not as described Goods
You have a legal right to return any Product that does not match the description on our website, is not fit for its intended purpose or is not of satisfactory quality. You are entitled to a refund if you notify us within 30 days of receipt of the item.
If the Product was purchased, you will need to return the Product in question to us. Please contact for more information.
8. Vouchers, gift cards and discounts
This only applies to purchased Product(s).
From time to time, we may issue special offers or voucher codes, for example for free delivery or discounts on orders. Please note the following, and contact us if you have any questions about redeeming a voucher code:
- unless otherwise stated, you may only use each voucher code and benefit from each special offer once;
- the total value of the voucher code will be applied against the total order including VAT. If the item(s) purchased total less than the value of the voucher code, the remaining balance cannot be carried over or used on future purchases. If your order exceeds the amount of your voucher code, you must pay the balance;
- some voucher codes may only be used to purchase certain item(s) from this website. Where this applies, you will be required to pay in full for any additional items you wish to purchase as part of the same order, even if the value of the promoted items you are purchasing is less than the total value of the voucher code;
- if you have to return goods for credit originally purchased online using a voucher code, then in most instances you will receive another voucher code to use on a future purchase;
- additional terms and conditions may apply to voucher codes, discounts and special offers. These will be notified to you in conjunction with the relevant voucher code, discount or special offer;
- we reserve the right to terminate voucher codes, discounts and special offers at any time and without notice to you.
9. Your personal information
We do not collect any personal information about you on our Website unless you choose to provide it to us voluntarily. If you place an order with us, we will hold certain information to be able to process your order.
For more detailed information on what information we collect, how long we keep information and keeping your data safe, please see our Privacy Notice and Cookies Policy.
10. Our liability to you
We are responsible for any foreseeable loss or damage you suffer that is caused by our breach of these Terms or our negligence. Loss or damage is foreseeable if it is obvious it will happen, or if both parties knew it might happen at time the contract was formed.
We do not in any way seek to exclude or limit our liability to you where it would be unlawful to do so, including for:
- death or personal injury caused by our negligence;
- fraud or fraudulent misrepresentation;
- any breach of your statutory rights under sections 9-11, 13 and 14 of the Consumer Rights Act 2015 (i.e. items must be of satisfactory quality, fit for purpose and match any description, samples and/or model provided); or
- defective products under the Consumer Protection Act 1987
We only supply items for domestic and private use. You agree not to use items ordered from this website for any commercial, business or resale purposes, and therefore we shall have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
Challenge Event Terms and Conditions
1. General information
A challenge event is a sponsored fundraiser that involves participants completing an endurance task, ranging from local activities to international adventures, to raise money for St Richard’s. These events are a way for supporters to push their limits, create memorable experiences, and raise significant funds for the hospice.
These challenge event terms and conditions should be read in conjunction with the ‘Specific Challenge Terms and Conditions’ stated at the time of booking.
These general challenge terms and conditions refer to challenge events organised by or on behalf of St Richard’s Hospice and apply to all attendees of the booked event/activity (hereafter referred to as “the Event”).
By purchasing a ticket or attending the Event, you have agreed to comply with these terms and conditions.
2. Tickets
- Tickets are non-refundable.
- All ticket buyers must be over the age of 18.
- If you are unable to attend, you may transfer your ticket to another person, but you must notify us by the Friday before the event.
- Entry to the Event requires a valid ticket, which must be presented at the entrance on a phone or printed.
- Children attending the event must be accompanied by an adult at all times.
- Where an invoice is requested, payment must be received by the date outlined on the invoice. If payment is not received by the date requested your tickets will be forfeited.
3. Attendance and conduct
- Attendees must follow the instructions of Event staff at all times.
- Do not rush, barge or jostle with other participants. If another participant needs medical attention alert a marshal or nearest race official.
- Attendees must pay attention to their surroundings and terrain at all times.
- Alcohol, drugs, or participation under the influence of alcohol or drugs is strictly prohibited.
- No child aged 16 or under should be left unaccompanied on the course or anywhere on the event site.
- Dogs participating in events (where applicable) must remain on a lead at all times.
- St Richard’s are committed to providing a safe environment for all those who work for us, use our services, visit or support us. Verbal abuse, harassment, violence, or discrimination will not be tolerated. Anyone who is responsible for this behaviour may be asked to leave, without a refund.
4. Health and safety
- The activities undertaken at the Event can be physically and mentally challenging.
- Attendees must comply with all health and safety protocols implemented by the Event organisers.
- By attending, you confirm that you and all members of your party are fit and healthy and do not have any medical condition that could adversely affect your ability to safely participate in event activities.
- In the event of an emergency, attendees must follow the instructions of event staff and emergency services.
- All participants, including those under your guardianship, must be physically and mentally prepared to undertake the event. If pregnant, or if you have any injury, medical condition, or disability, please consult a doctor before taking part.
- Participation in the event carries a risk of serious injury. While strict safety standards are followed to minimise these risks, they cannot be completely eliminated.
- You are fully responsible for any minors aged 16 or under registered by you and must accompany them at all times on the site and during the course.
- The event or course may be altered due to weather conditions or cancelled/postponed in extreme weather.
- This event takes place in a natural environment; some areas may have uneven or slippery ground, and insects may be present.
- Organisers or marshals reserve the right to ask any participant to withdraw if they are deemed unfit to continue, injured, or not following event rules.
5. Liability
- The Event organisers are not responsible for any personal injury, loss, or damage to personal property during the Event.
- By attending, you accept and assume all risks associated with participation in the event.
- The Event organisers cannot accept responsibility for any personal possessions brought to or used at the event.
6. Media and recording
- By attending the event, you consent to being photographed, filmed, or recorded by St Richard’s Hospice or authorised third parties. If you do not wish to be photographed, please inform a member of the team.
- Images and recordings may be used for promotional, marketing, or other purposes without compensation or prior notification.
7. Privacy
- Any personal information collected during the ticket purchase process will be used in accordance with the St Richard’s Hospice Privacy Policy Notice. Visit our website for more details, https://www.strichards.org.uk/terms-conditions/#privacy-notice.
- Attendees’ contact information will be used for communication about the Event and if you have opted in, to share details of future events.
8. Changes and cancellations
- The Event organisers reserve the right to make changes to the Event schedule, line-up, or venue at any time.
- In the event of cancellation, the Event organisers will provide a refund or an alternative arrangement at their discretion.
Hospitality Event Terms and Conditions
1. General information
A hospitality event is a fundraising gathering that uses elements of excellent guest service, catering, and venue management to create a memorable experience for attendees while raising money for St Richard’s Hospice. These events aim to engage supporters, build community, and secure vital funds or raise awareness for the hospice.
These hospitality event terms and conditions should be read in conjunction with the ‘Specific Hospitality Terms and Conditions’ stated at the time of booking.
These general hospitality terms and conditions refer to events organised by or on behalf of St Richard’s Hospice and apply to all attendees of the booked event/activity (hereafter referred to as “the Event”).
By purchasing a ticket or attending the Event, you have agreed to comply with these terms and conditions.
2. Tickets
- Tickets are non-refundable.
- All ticket buyers must be over the age of 18.
- You can transfer the name on your ticket to another attendee if you are no longer able to attend, this must be received the Friday before the event. For ticket transfers less than 7 days before the event, menu choices cannot be changed.
- Entry to the Event requires a valid ticket, which must be presented at the entrance on a phone or printed.
- Children attending the event must be accompanied by an adult at all times.
- Where an invoice is requested, payment must be received by the date outlined on the invoice. If payment is not received by the date requested your tickets will be forfeited.
3. Attendance and conduct
- Attendees must follow the instructions of Event staff at all times.
- St Richard’s are committed to providing a safe environment for all those who work for us, use our services, visit or support us. Verbal abuse, harassment, violence, or discrimination will not be tolerated. Anyone who is responsible for this behaviour may be asked to leave, without a refund.
4. Health and safety
- Attendees must comply with all health and safety protocols implemented by the Event organisers.
- By attending, you confirm that you and all members of your party are fit and healthy and do not have any medical condition that could adversely affect your ability to safely participate in event activities.
- In the event of an emergency, attendees must follow the instructions of event staff and emergency services.
5. Liability
- The Event organisers are not responsible for any personal injury, loss, or damage to personal property during the Event.
- By attending, you accept and assume all risks associated with participation in the event.
- The Event organisers cannot accept responsibility for any personal possessions brought to or used at the event.
6. Media and recording
- By attending the event, you consent to being photographed, filmed, or recorded by St Richard’s Hospice or authorised third parties. If you do not wish to be photographed, please inform a member of the team.
- Images and recordings may be used for promotional, marketing, or other purposes without compensation or prior notification.
7. Privacy
- Any personal information collected during the ticket purchase process will be used in accordance with the St Richard’s Hospice Privacy Policy Notice. Visit our website for more details, https://www.strichards.org.uk/terms-conditions/#privacy-notice.
- Attendees’ contact information will be used for communication about the Event and if you have opted in, to share details of future events.
8. Changes and cancellations
- The Event organisers reserve the right to make changes to the Event schedule, line-up, or venue at any time.
- In the event of cancellation, the Event organisers will provide a refund or an alternative arrangement at their discretion.