About

We can now accept small amounts of donations (max. two bags or boxes) at this shop during opening hours, until the space is full. We recommend calling the shop on 01684 294679 before making your donation, to check there is still space to accept items.

• Please ensure bags and boxes are of a manageable size, and weigh no more than 8kg.
• To avoid damage, please make sure fragile items are wrapped and not loose.
• If you gift aid goods, please get labels from the shop and attach to your donations.

Alternatively, you can take good quality, re-saleable items to one of our other stores. Times, days and donation amounts vary depending on the size of the shop and number of volunteers available. Thank you for your patience, understanding, and generosity.

The quality of our care depends on the quality of your donations. For advice on what we can and can’t accept, see our Quality Donation Guide.

Thank you for your generosity and support of our care hospice.

If you wish to donate an item of furniture, please register it for collection online and do not take it to a shop. Thank you.

St Richard’s Hospice provides support to the family members and carers in a number of different ways, to enable them to continue and be sustained in their caring roles.

Examples include a sitting service from our hospice at home team or trained community volunteers to enable a person’s carer to go out for a few hours to take a well-earned break or for some essential needs outside the home.

Our Living Well Services can also provide a break for carers while their loved ones are spending the day at the hospice. Our Living Well courses and social and information sessions help people to learn new skills and strategies through education, exercise, therapies, creativity, relaxation and group support.

St Richard’s In-patient Unit does not provide admissions for respite care alone, as the hospice inpatient beds are used for specialist symptom control and patient assessment, and where it is their preference, for care in our patients’ last days.

Patients can be visited each day between 12pm and 8pm.

When a person is approaching the very end of their life, we will talk with their family and loved ones about how we can support more relaxed visiting times.

Click to read the full details for visiting a loved one on our In-patient Unit. 

If you would like to leave a gift to St Richard’s Hospice in your Will, please see the Gifts in Wills section of our website for more information. Thank you for choosing to support us in this way. 

Yes. St Richard’s provides specialist nursing care in people’s own homes so we can continue to support you and your family and friends when you return home. Our Hospice at Home team offers care and support, and they also work closely with GPs, district nurses and social services carers.

Our Advice and Guidance Line is available Monday to Friday, 8am to 6pm, or between 8am and 4pm on Saturdays, Sundays and Bank Holidays. You can access this via the main hospice number 01905 763963. Outside these hours, your call will be diverted to our In-patient Unit, where a member of the team can help with your enquiry. Click to find out more about the Advice and Guidance service.

If you would like to know more about these services, please talk to a member of the nursing team.

If you would like to donate an item for our shops, please see the Donate Goods page of our website. Thank you. 

No, St Richard’s is not a member of any religious organisation. We welcome and care for patients from all religious backgrounds and no religious background. Our chaplaincy team leads on spiritual care and is multi denominational supporting people of all faiths and philosophies.

St Richard’s Hospice was founded in Droitwich, taking its name from Richard de la Wyche who was born there in 1197 and who was declared a Saint in 1262.

The snowdrop was chosen as the emblem for St Richard’s Hospice because it is known as the emblem of hope – the first flower to appear after winter, a sign of spring.

We depend on volunteers in almost all of our work to fulfil our goal of providing free care to patients and their families. Over 900 active volunteers bring their life skills and experience and carry out a wide range of roles within the hospice and community. Roles include patient care, administration, fundraising and helping in our shops.

No charge is made to patients and their loved ones for any of our services. This is made possible by the generosity of our supporters and community contributing to three quarters of our income, allowing us to provide our services to all those that require it, free of charge.

If you have private medical insurance St Richard’s may be able to recover some of the costs of your care. Please contact your insurance provider accordingly or for further discussion contact Abby Holliday, Director of Business and Income Generation, on 01905 763963 or

St Richard’s is an independent registered charity.  The majority of income is from public donations; this includes gifts in Wills, one-off or regular donations, fundraising events and personal challenges, trading, legacies and grants from trusts and business sponsorship. Approximately a quarter of income is funded from the NHS.

As with all other health care organisations, the work of St Richard’s Hospice is subject to inspection and regulation. All staff and volunteers are governed by strict confidentiality policy and abide by professional practice guidelines.

St Richard’s Hospice is inspected and regulated by the Care Quality Commission.

If you have any reason to comment upon any of the services provided by our organisation please don’t hesitate to contact:

Debbie Westwood, Care Director.

St Richard’s Hospice, Wildwood Drive, Worcester WR5 2QT

Tel: 01905 763963. Email:

In to protect our staff at work in the community, they now carry devices that can monitor and record conversations. They can summon support services and the recordings can be used in court proceedings.

In the context of the Savile Recommendations St Richard’s recognises the need to ensure there is no risk to the safety and security of patients and staff arising from visits by celebrities, VIPs and other official visitors.

The organiser will be responsible for ensuring the visitor is accompanied at all times when they are in contact with patients/families/staff/the general public. All St Richard’s Policies and Procedures, including our Safeguarding Policy apply to everyone visiting the hospice to ensure a safe environment.

St Richard’s Hospice is fully committed to safeguarding the welfare of all those we care for and support. We recognise our responsibility to promote safe practice and to work to protect all from harm.

We work together to encourage a culture which embraces diversity and respects the rights of children, young people and adults.  We support the right of all to be free from abuse and to be treated with respect and dignity.

All safeguarding issues are managed by adhering to  The Care Act 2014, The Children Act 1989 and 2004.

We will ensure that –

The welfare of those we care for will always be paramount.
The rights, wishes and feelings of all those we care for and those important to them will be respected and listened to.
In keeping those we care for safe from harm we will work with the multi-disciplinary team both within the organisation and external to it sharing information and working within the parameters of the Mental Capacity Act.
All staff and volunteers, whatever their role will work in accordance with the interests of all those we care for and support and will follow the policy and procedures laid down by the organisation.

Our Safeguarding policies and procedures ensure that robust systems are in place and set out the framework within which all staff and volunteers of the organisation are required to work to keep children, young people and adults safe. They are therefore able to respond appropriately to any safeguarding concerns.

Within the organisation we have the following in place and are therefore able to demonstrate the robust framework within which we work –

Clear Safeguarding policies and procedures
Two named Safeguarding Leads for the organisation
Departmental safeguarding advocates
Links with external safeguarding teams
Mandatory safeguarding training
External safeguarding training
Safeguarding supervision

The Hospice Safeguarding Leads are Sarah Popplestone-Helm, Head of Family Support and Rebecka Sparks, Specialist Palliative Care Social Worker.

Tel: 01905 763963