Clinical Administrator

The role

This is an exciting opportunity to join the established Clinical Administration Team at St Richard’s Hospice. 

We are seeking an enthusiastic, organised and compassionate individual to provide high-quality administrative support to our clinical services. These roles are pivotal in ensuring the smooth day-to-day operation of our services and play an important role in supporting patient care. 

Working alongside a range of hospice professionals, administrators help coordinate information, manage referrals, maintain accurate records and act as key points of contact for patients, families, carers and external professionals. 

The successful candidate will be able to work effectively in a busy environment, manage competing priorities, demonstrate excellent communication skills and maintain confidentiality at all times. 

This role provides administrative support across both the Integrated Community Services and Family Support Services teams. 

The post will be worked over a two-week rota pattern, ensuring equitable administrative support across both services. Responsibilities will include supporting referral management, maintaining clinical records, coordinating appointments, managing communications, and assisting with the smooth running of clinical services. Another aspect of this role is supporting the Family Support Referral Line. The Clinical Services Administrator will answer calls and provide initial information and guidance to patients, families, bereaved people and professionals seeking support. The ability to communicate sensitively, respond compassionately to individuals who may be distressed is essential. 

The post holder will also be required to provide weekend cover for the Hospice Inpatient Unit on a rota basis, approximately once every six weeks. This will include sharing Bank Holiday cover equitably with colleagues. Enhanced rates of pay apply for weekend and Bank Holiday working. 

Both posts require an Enhanced Disclosure and Barring Service check. 

About you

The role will require a flexible individual with good emotional intelligence and interpersonal skills who can manage conflicting demands on their time. The post holder will have prior administrative experience and will bring a professional and steadfast approach to the role. At St Richard’s, we’re all united in a common goal: providing the very best care for patients, the people close to them, and carers. 

Please refer to the Job Description and Person Specification for further details. 

What we offer

We offer a competitive salary and a wide range of benefits including;  

• Fantastic team where everyone is welcomed and empowered to give their best
• Supportive management – keen to develop you
• Generous annual leave (seven weeks including bank holidays)
• Benenden Healthcare offering diagnosis, treatment, 24/7 GP and mental health advice lines, discounts etc. or Cash plan giving cash back for day to day healthcare such as optical or dental costs
• Opportunities for flexible working
• Family friendly policies
• Fabulous subsidised on-site café
• Company enhanced sick pay (increased entitlement with length of service)
• Pension scheme and opportunity to continue NHS pension for clinical staff
• Free Will writing service

Find out more

If you would like to find out more information, please contact:

Matt Tudor, Recruitment Co-ordinator on 01905 763963 or email 

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