1:30pm – 4:30pm
This course is suitable for both clinical and non-clinical staff.
Course Lead: Katherine Downey, Learning Facilitator
Course Content
SNOWDROP is a mnemonic, which stands for sensitivity; non-verbal; openminded; words; de-escalate; reflect; organise and pause. This course is an introduction to communication skills focussing on:
- Recognising body language
- Managing our own emotions and self-awareness
- Rapport building and de-escalation techniques
- The subconscious impact of words – framing conversations to reduce resistance and encourage co-operation
- Techniques for building resilience, personal wellbeing and self-care
You will observe a role play and have the chance to practise your communication skills.
Refreshments will be provided.
Please note that we are unable to provide refunds unless we can fill cancelled places with another delegate.
Book your tickets below:
This event is taking place at St Richard’s Hospice, Wildwood Drive, Worcester, WR5 2QT.